Please read and review all policies and terms & conditions

Pricing and Payments

- Pricing varies depending on delivery location, availability and items ordered. Mis-quotes will not be honored (we are human and make mistakes at times)

- An initial deposit will be due at time of booking. All deposits received are non-refundable and non-transferrable.

- Full balance must be paid (48) hrs before event date

- We do offer different payment methods including Klarna (4% fee will be adding to invoice to process Klarna payment)

Delivery & Installation

- Delivery date will be scheduled based on our availability and around the weather. Delivery days are typically 1-2 days before event date. We will confirm the delivery day the week of the event to make sure weather conditions are safe to install.

Information Provision: The Client must provide any specific requirements or constraints regarding the installation or use of rental items at least two weeks prior to the event.

Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before crew is scheduled to arrive, if the site is not ready or Inaccessible when the driver arrive, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional charge. If site is not prepared, the crew will be forced to leave and reschedule your delivery at a later time. In which case a delivery fee might be applied or a complete cancelation of your order, (cancellation fee may be applied).

• You should have a CLEAR and OPEN path for the driver to get to the area where the equipment is to be setup. WE DO NOT TOSS ANY RENTED EQUIPMENT OVER FENCE.

• Our vehicles are large and will need to be parked near access point, please have driveway or parking area cleared before arrival.

• If the side entrance to your backyard is not accessible or very small, we cannot transport the equipment through your house.

• It is the customer's full responsibility for any damage to any element of their property caused by an accident during the transport of the equipment through the access provided.

Client's Responsibilities-

Site Preparation: The Client is responsible for ensuring the site is ready and accessible for setup by the agreed date and time, including necessary permits or approvals for tent installations or large assemblies.

It is the Customer's responsibility to make sure there is a large enough space for setup. Customer is responsible for measuring their setup area is fit for any installations. (This inclues any underground pipelines, as failure to inform the company excludes Good Vibes Party Co LLC from being held accountable from any damages or repairs of mentioned property pipelines.) If, upon delivery time, we discovered there is not enough space for setup, then a cancellation fee may be applied up to the full amount of the rental or tent size may be reduced with no price change.

If set up area is excessively far from parking area or there are obstacles such as stairs, it is the client’s responsibility to inform us immediately as there will be additional labor charges.

Grass installations: Sprinklers must be turned off prior to us arriving to deliver and all yard work must be completed before we arrive. In ground stakes may be used to secure the tent, client must let us know where the sprinkler lines and any other piping before we install. We are not responsible for any damaged underground piping. All animal feces must be picked up before we arrive.

Concrete installations: area must be cleaned, dry and ready for us before arriving to install. All cars, patio furniture, etc need to be moved prior to our arrival. If concrete is dirty, the draping will also get dirty during installation. Extra cleaning fees of our items may apply if area is excessively dirty upon installation. No pressure washing, cleaning with hose after tent and draping is installed, we will not put drapes up to clean the area after tent is installed.

Dirt installations: We do not set up on dirt, rocks or gravel. We do offer artificial grass to cover the tent area and we can install the tent on the artificial grass. All of our rental items must stay on the artificial grass, additional cleaning fees will apply if items are moved on the dirt.

Securing the tent:

- Water barrels are typically used to secure the canopies, we will need water access 25ft away from set up area. if there is no water access within 25 feet of installation area, we will need to be informed (2) weeks prior to installation.

- Metal in ground stakes are also used to secure the canopies, any underground water lines, sprinkler lines need to be properly marked and shown to our crew before installation

**If we are not advised or if there are no properly marked underground piping we are not responsible for any damage done to property, or underground piping

Installation: Labor to install and secure tent is included. Labor to set up tables, chairs, linens is not included.

We will need to know the tent layout (3) days before the event. This includes: letting us know exactly where tent will be installed, access, and which sides of the tent will be open and closed. Once installed we cannot make any changes to open and closed sides and ends. We will also need to know where the backdrop will be installed (if applicable).

Backdrop and Balloon installations: balloons may be installed up to a day before event. Balloons will not be installed in direct sunlight if weather is over 80 degrees. Backdrops, balloon designs, props and all rented items cannot be moved from where we installed. Any damages caused by moving items or improper use will be billed to client.

Pick Up

- Pick up is typically scheduled early next morning after the event. Access must be available for crew to pick up. If we arrive and cannot access rental items, there will be a return trip charge to go back and pick up.

- All tables must be clear of trash, centerpieces, etc. Linens can be left on the tables, any linens that are damaged beyond washing will be billed to client

- All chairs must be stacked and free of any food, drinks, etc. and placed under cover. If cushions are dirty, stained or ripped there will be additional cleaning and/or replacement fees.

Weather

- In the event of extreme weather such as high wind we have the right to cancel your order. Wind gusts over 20 MPH can be dangerous. If rentals are left to client during bad weather, lessee is liable for any damages that may happen to rental equipment, personal property, or injury to customer or customer's guests

- Deposits and all payments received are non-refundable, please make sure to check all weather and weather alerts before booking and especially the week of the event. You have the option to reschedule your event to a later date with no additional charges ** this is only for the same event we had planned, it won't transfer to another event or person

Cancellation Policy

Deposits will be forfeited for any cancelled orders. Any additional payments will be held for (6) months as store credit towards any future orders on orders cancelled (3) weeks or more before event. If a large portion of an order is altered it will be considered a cancelled order. Orders cancelled (2) weeks or less before the event will forfeit deposit AND any additional payments made for the order. If Client wishes to reschedule the event we can try to accommodate to the new date, if we cannot accommodate due to conflicting orders and client proceeds with cancellation, all deposits and additional payments will be forfeited.

Damages / No-No's

Prohibited Use: The rented items shall not be used for any unlawful purposes, nor shall they be sublet or removed from the event location without explicit written permission from the Rental Company.

Damage Liability: The Client will be responsible for any damage to or loss of rental items due to negligence or improper use by the Client, their guests, or third-party service providers.

- No smoking inside our canopies. Any damages caused by smoking will be billed to client for replacement.

- No pets / animals inside our canopies or on our artificial grass **any urine/feces on our draping or artificial grass will be billed to client for replacement draping (draping cost $20-$60 per panel depending on the material)

- Draping damaged by paint or other permanent ways will be billed to client if they need to be thrown out

- Heaters must be placed in the center of the canopies away from chandeliers, draping and tarps ** if damages are done to tarps by heaters, they will be billed to client at cost to replace

Problems? Contact us

If client does not attempt to contact GVPC directly after he/she has had a problem with a rental item, no refund, discount etc., will be given, NO EXCEPTIONS.

- we do not return to fix fallen or popped balloons, once they are installed it is not our responsibility. We make sure that they are secure during installation and only use the highest quality materials to ensure longevity.

Any questions? Please feel free to reach out to us to discuss. 909-489-2956 (text preferred)

email: hello@goodvibespartyco.com